Thursday, 15 November 2012

Frustration with Leopards and Apple

Time for a sound off rant...

I'm a bit of an Apple fan but have never been one of those Fan Boi's... Or I was...

I then updated my iPad and iPhone to iOS 6 via WiFi and all sorts of issues started in ensue.

You see, I bought my Macbook about 4 years ago, just before Snow Leopard came out and never really saw any reason to upgrade to it. I'd seen that Lion and Mountain Lion came along as time went on, but I could still do everything that I needed, and I didn't see the point in paying for an OS upgrade when what I had worked.

But iOS6 was not compatible with Leopard - or rather, Apple chose to stop supplying upgrades to iTunes for Leopard, meaning that the Phone and Tablet could no longer talk to the Macbook.

This was intensely irritating, so I tried to look into upgrading through Apple. But I couldn't - the only OS they offered was Mountain Lion. Fine I grumbled to myself, but thought that I could look at purchasing that and be done with it.

Only, I couldn't do that either. My Macbook was one model to old to handle Mountain Lion without upgrading the technical specifications, which I wasn't too fussed on doing (remember - this laptop still did everything ELSE I wanted it do - just it now wouldn't communicate with the iPhone or iPad).

From the research I did, it became clear to me that I probably needed to get a copy of Snow Leopard to allow me to get the App store added to the OS. So, off I popped to the Apple Store in West Quay, where I spoke to a few of the hip fellows that they had there.

They didn't have a clue... They had to use Google to find the tech specs for the various operating systems, which I already knew and told them.

They also couldn't sell me a copy of Snow Leopard, or offer any "official" path to buy this through them - I was trying to give them money for their product, and they DIDN'T WANT IT...

I left fuming, due to their incompetency, and my continued inability to communicate with my iOS devices. I wanted to change the music, add new video (ok, real "first world problems", but it was frustrating!), but was unable to do so. The last guy I spoke to in the Apple store told me to try eBay or Amazon to get a copy of Snow Leopard, and that it might work with iOS 6, but that they weren't sure.

Seriously, what are these Apple staff paid for? They don't appear to have "expert knowledge" about their product range, from even the near past - only talking about the lifestyle that their new devices can bring.

I sort of gave up after doing some research on prices etc on eBay and Amazon - Snow Leopard looked like it would cost around £70, but it also seemed that these were not described very well, and lots of people on forums were moaning that they'd bought copies that were not compatible with their devices.

Then, I lucked out whilst staying at a friends - when we were looking at a few things on their MBP, I noticed that he had a Snow Leopard disc sat right there!

I wasn't quite sure if this would be a Windows like affair, with 1 disc tied to a single licence, but no, lo and behold it works!

I'm glad to have a working device back, but I'm fearful of this happening all over again in the next few months. You see, Lion is no longer available as an update, only Mountain Lion, which I can't support.

So, when that happens, I will be faced with a choice. Continue Apple, or perhaps see what all the fuss is about with Windows 8!

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